• We usually dispatch orders within 1–2 business days after successful payment.
• Orders placed on weekends or public holidays will be shipped on the next
  working day.
• Once an order is dispatched, we’re unable to make changes to it.

Our delivery estimates after dispatch are:
• Metro Cities: 2–4 business days
• Other Urban/Regional Areas: 2–7 business days
• Remote or Outstation Areas: 5–10 business days
Delivery timelines depend on the courier and may vary due to weather, holidays, strikes, or unexpected delays. We’ll always try to help if something takes longer than expected.

• • You’ll receive a tracking link by email or text as soon as your order ships.
• Sometimes tracking updates reflect slowly — this depends on the courier.
• If you haven’t received tracking details within 3 business days, feel free to
  contact us at radiatecandles24@gmail.com
  or text us at +917011145443.

Shipping fees (if any) will be shown at checkout before payment. Shipping charges are not refundable unless the delay/error is from our side.

Please make sure that your

• Address
• Pincode,
• phone number
• Landmark (if applicable)

are correct while placing the order. Incorrect or incomplete details can lead to delivery delays or return-to-origin (RTO) situations.

If a package is returned to us because:
• delivery was attempted multiple times but not accepted,
• the address was incorrect/incomplete, or
• the customer was unavailable or refused the package,

the parcel will come back to us. In such cases:
• We will deduct the actual forward + RTO courier charges.
• The remaining amount (if eligible for a refund) will be returned to your
original payment method.

If the parcel reaches us damaged due to non-acceptance or courier handling
after multiple attempts, Radiate cannot be responsible for product loss.

We try our best to ensure timely delivery, but some delays are outside our control (weather, courier backlogs, strikes, public
holidays, remote area restrictions). If your order seems delayed, please reach out — we’re always happy to help.

If your order seems stuck, misrouted, or lost:
• We’ll raise a support ticket with the courier and follow up for you.
• Courier investigations usually take between 7–15 working days.
• Refunds can be processed only after the courier confirms the parcel as lost.
We’ll stay in touch with you throughout the process.

If the outer box looks open, torn, or tampered with:
• Please record a quick video before opening it.
• Mention “Received in damaged condition” to the delivery agent if possible.
• Follow our Return & Refund Policy for damage claims.
Evidence is important because damage during transit must be verified by the
courier.

We currently ship only within India.
If we expand internationally in the future, customs duties, import taxes, and international courier delays will be the customer’s responsibility. 

For any questions or concerns, you can always reach us at:radiatecandles24@gmail.com
+917011145443
We’ll do our best to support you and ensure a smooth experience.